CanTalk’s single point service location and primary delivery architecture provide a high level of client security.
CanTalk has the flexibility both to accommodate multiple clients and secure data:
All CanTalk systems are housed behind multiple hardware firewalls, access is strictly controlled.
Client data is housed in a separate database for each client.
CanTalk can provide for end-to-end encryption.
Custom data is accessible through CanTalk’s internal secure applications.
CanTalk’s follows LUA processes to restrict access to customer and internal data.
Protocols prevent unauthorized physical entry including proxy card and access code systems.
Symantec endpoint security routinely scans for viruses, worms and trojans.
Vendor Support (Voice & Data)
Service & Maintenance Levels
PBX, routers, servers, and lesser devices are on maintenance and sufficient spares are kept on hand in addition to redundant and hot stand by switch that further reduces MTR.
A single of point of contact is available for the network vendor 24/7/365 – toll free numbers, and mobile numbers are available through technical and senior personnel.
Calls are answered within 20 seconds, reports are taken, and a trouble ticket tracking number provided.
The restoration targets, depending upon the severity of the outage, are 60 minutes, 2 hours, and 4 hours.
Depending upon the nature of the problem escalation is 15 minutes, 30 minutes and 60 minutes to the next level.
For major outages problems are escalated to senior managers, directors and the VP Operations.
PBX, routers, servers, and lesser devices are on maintenance and technical support contracts supported by toll free number access 24/7/365.
CanTalk’s data centre is augmented with an uninterruptible power supply system capable of being engaged in the event of power loss.
In-house support, technical and application support is escalated to provide support 24 hours a day.