Forecasting & Optimization

CanTalk’s forecasting and scheduling tools are unique and advanced in the language industry.

Utilizing a specially developed language forecasting engine, CanTalk works with clients to forecast call volumes months in advance with a very low real time variance.

This is coupled with a fail-safe scheduling model, that routes calls based on language need 100% of the time.

Your callers receive assistance when they need it 24/7/365 - in whatever language they feel most comfortable.