You’ve been in the business of providing telecommunications services and support from a central call centre hub with many agents speaking several languages to assist with tech support, customer service, directory assistance and many other forms of voice-to-voice service.
However, staffing for languages that are used less often can be cost prohibitive. You’re looking for a solution in which you can have languages when you need them. Available 24/7 but not paying for them 24/7!
CanTalk, experienced as a telecom language service provider, ensures reliable solutions that can be adapted on a national or global scale.
- A change to expected services is not being understood as a matter of course by a newcomer population. The service needs to reach out in a manner which considers languages other than English.
- A new mobile phone campaign wants to let everyone know about it! They can do that by incorporating language specific campaigns.