Maureen MitchellsPresident & CEO
Maureen Mitchells is Founder, President and CEO of CanTalk (Canada) Inc.
As CEO, Maureen leads CanTalk (Canada) in the provision of high quality language, cultural services and contact centre support through an ongoing commitment to on-demand services that are convenient, simple to use and affordable.
Maureen’s diverse career path includes CBC television and newspaper journalism at the Winnipeg Tribune; corporate communications and international marketing on a global basis with the Canadian Wheat Board; community development and documentary program creation; as well as extensive project management experience on a large scale with private and government interests. Maureen applies these well-honed communication skills both internally, creating a dynamic management style, and externally, ensuring client expectations are met, managed and exceeded.
Having always been keenly interested in the process and end result of linking new concepts, through her international experience Maureen realized the value and impact of understanding and being understood in and across any language. This certainty led her to found CanTalk.
Maureen's leadership has been recognized over the years - as heading the fastest growing company in Manitoba and the fifth fastest growing start up company in Canada. She has been singled out as the Entrepreneur of the Year Finalist as part of the Ernst Young Awards; Manitoba's First Building a Business Award from Manitoba's Business Network; Entrepreneur of the Year from the Asper School of Business, University of Manitoba; and she is also among Canada's 100 top female entrepreneurs as acknowledged by Profit and Chatelaine magazines.
Gary GerraVP & COO
Gary Gerra is responsible for CanTalk Canada’s accounting, finance, pricing and business analysis functions.
At CanTalk he uses his diverse senior management experience in telecommunications and information technology sectors of private and publicly traded companies, in ongoing strategic and financial planning, as well as corporate development.
He brings to CanTalk over 16 years of management experience, 13 years of which were in senior management roles. Gary has held management positions in the area of acquisition and due diligence for ISP and wireless broadband carrier Look Communications, based in Toronto. Early in his career he coordinated financial projects for national ISP Internet Direct Canada, based in Vancouver.
A graduate of Business from Red River College, he also holds a Masters Certificate in Project Management, issued by the University of Winnipeg, York University and the Schulich School of Business.
Keith LimDirector, Operations & Client Services
As Director of Operations & Services, Keith Lim oversees day-to-day operations at CanTalk Canada, and is a significant contributor to long-term strategic planning, development, and improvement of the company’s service offerings and processes. Furthermore, Keith is significantly involved in the procurement of new clients, business development and partnerships.
With over 10 years experience, Keith’s client service skills are enhanced by his depth of knowledge relative to CanTalk’s internal and team processes. With extensive experience in client relations, linguistics, and geography, Keith well represents the interactivity between CanTalk’s language service offerings to its multi-faceted client base.
Additionally, Keith’s familiarity with global languages, immigration trends, combined with his highly developed analytical skills, commitment to customer satisfaction and maintenance of long-term relationships make him continually engaged with all of CanTalk’s clients with an unmatched assessment of their customer base.
Keith holds a Bachelor of Commerce Degree (Honours) from the University of Manitoba Asper School of Business.
Ken BeaudryDirector, Information Technology
Ken Beaudry is the Director of Technical Service for CanTalk Canada. In this role, Ken is responsible for the implementation and management of the company’s Information Technology Infrastructure. Managing a team of technical and development staff, Ken is responsible for maintaining CanTalk’s 99.9% uptime.
Ken joined CanTalk in 2013 as the Director of IT, and began planning and implementing core upgrades and process streamlining and standardization.
He works directly with CanTalk management and clients providing innovative solutions to maximize efficiency and customer satisfaction.
Prior to joining CanTalk’s executive team, Ken had over 15 years of experience with a number of large scale contact centres in both Manitoba and Quebec. He served in numerous roles from systems engineer, application developer, and various management positions. He has a wide breadth of experience from both management and hands-on standpoints.
Ken holds a BSc (Comp) and numerous Microsoft certifications.