Our Interpreters
As each language is unique, every interpreter behind that language, equally, has a unique story to share. Welcome to The Many Faces of Languages - a forum of thoughtful sharing and discovery.
We are pleased to offer this story selected for August 2024.
Story Introduction
Alberto's Story
Joining CanTalk, I anticipated a routine call center role but found a profound mission instead. Each call became more than a simple exchange; it was an opportunity to bridge hearts and cultures. This wasn’t just a job; it became a passion, deeply connecting me with individuals across various walks of life.
My most memorable experiences came from assisting people in critical situations, especially those in hospitals. Conveying their pain and hope through language, I learned the true power of empathy. Adjusting my tone to reflect their emotional needs, I wasn’t just translating words; I was offering comfort and understanding. This role highlighted the importance of being present with someone’s pain, teaching me the delicate balance between empathy and maintaining my composure.
The diversity of calls broadened my understanding of human experiences, particularly when assisting workers in farms and individuals at border crossings. These interactions shed light on the myriad of challenges and aspirations people carry, deepening my appreciation for the human spirit and enhancing my ability to connect with and support them more effectively.
My journey with CanTalk reflects my lifelong dedication to serving others. From my early days of community service to my current role, I’ve always sought to make a difference. CanTalk has provided a platform to fulfill this mission on a larger scale, aligning with my values of empathy, understanding, and impact.
The company’s supportive environment has been instrumental in my personal and professional growth, teaching me the essence of communication: the ability to listen, understand, and truly empathize. Through CanTalk, I’ve utilized my linguistic skills to forge human connections, making every interaction a chance to learn and grow.
Reflecting on my experiences, I’ve realized the profound impact of language and empathy. Behind every conversation is a person seeking understanding and connection. At CanTalk, I’ve embraced the privilege of bridging these gaps, finding my calling in the heart of meaningful exchanges.
In sharing my story, I aim to highlight the transformative power of our work. It’s a testament to the vital role language professionals play in fostering understanding and compassion across diverse situations. My journey with CanTalk has not only allowed me to contribute to others’ lives but has also enriched my own, for which I am deeply grateful.