In-House Technology
CanTalk’s relationships with multiple carriers in the telecommunications industry provide a cost-effective and highly versatile operating framework.
CanTalk makes extensive use of leading edge technologies including:
end-to-end data encryption
proprietary and licensed software and applications
skills based routing and proprietary language queuing
automatic call distribution
current computer telephony applications (CTI) (Computer Telephony Integration)
carrier grade digital switch and internet technology
branding and scripting
IVR voice prompts and support
internet applications and fulfillment
language consulting and training
technical help desk