THE CANTALK
ADVANTAGE

•  An over the phone connection for any business -
   profit, not-for-profit, government
•  Local and global market reach
•  Any language or dialect 220+, including
   indigenous specialties
•  Cultural consultation

Caroline N.
Language Service
Facilitator

ONE STOP
SUPPORT

•  Business to business
•  Live inbound and outbound
•  Stand alone OPI & your combination of language
    service choices
•  Per minute or hourly rates

Leticia R.
Quality Assurance
Manager

DESIGNED TO
MEET YOUR NEEDS

•  Quick start up
•  Innovative & flexible
•  Rapid response to changing needs.
•  Reasonable rates & online reporting

Hyo Jin L.
Workforce Scheduler

EASY TO
USE

•  Simple integration
•  Seamless to your operation
•  Rapid language delivery
•  Using only qualified & certified interpreters
    and translators

Boris J.
Language Marketing
Manager

PROACTIVE DATA
SECURITY

•  Multi-tiered background checks
•  Government reliability status
•  Self contained data infrastructure
•  Monitored third party access

Caio M.
Language Marketing
Analyst

We are your direct human connection

CanTalk delivers customized, high quality, on-demand interpretation and translation language services in support of the needs of businesses small to large, not-for-profits, government agencies and call centres. These language services can be delivered on-site or remotely to help you connect with your customers wherever they are, and in whatever language they speak.

Our language services are seamless to a client’s operation, flexible to a client’s program, adaptable to a client’s changing market, and most importantly, high quality with a focus on adding value at every level. National and/or international clients large and small – are served equally – with personalized attention to detail and the assurance of best pricing.

CanTalk engineering teams possess many decades of experience in telecommunications, information systems and network management. They deliver language services tailored to your evolving needs, meeting or exceeding quality specifications. CanTalk monitors, measures and reports all service results – to ensure clients receive exactly the language support they require.

WHY DO YOU NEED LANGUAGE SUPPORT

Slide Customer Experience You’re the manager of a large utility company, whose deregulated market areas now cover growing, vibrant ethnic neighbourhoods. In the wake of increased competition, the way to increase market share is to have an impact of these neighbourhoods. You need to speak their languages. They need to understand you. Slide Emergency Services You’re an emergency room nurse in a busy urban hospital. A man calls in, trying to describe the symptoms his mother is experiencing. He’s speaking Armenian, and you can’t understand what he is saying. Slide Tourism You head a tourism company, bringing eco-tourists from East Asia to North America. To ensure that your customers can make themselves understood when they arrive, you include language cards in their package deal, to ensure they fully enjoy their holiday. Slide Finance You’re a financial investor with a client interested in buying mutual funds. Your client has just emigrated from Peru. You don’t speak Spanish, and can’t understand which funds she’s interested in. Slide Legal You’re a probation officer with an ethnically diverse group of individuals reporting to you on a regular basis. To clearly understand these people as individuals, you must be able to speak to them in their native languages, and also hear their responses interpreted through a professional interpreter. Slide Support You’re the manager of a software company offering 24 hour Tier 1 and Tier 2 technical support. Looking at global expansion, you need to have your marketing materials translated into Burmese, Chinese and Thai. Slide Insurance You’re a claims adjustor for a busy insurance company, who needs to talk to your client about the details of an accident. Your client’s brother, who had just arrived from Poland was also in the car at the time of the accident. You need to speak to him directly.

OUR CERTIFICATIONS AND MEMBERSHIPS


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WHAT OUR CUSTOMERS SAY

Slide Accenture CanTalk consistently provides a high level of quality service. CanTalk is responsive
and resourceful. I am truly grateful to have such a great partner.

   - Jonathan Whittaker, sourcing specialist, Accenture
Slide The Friends of Upper Fort Garry It was amazing how quickly CanTalk took a concept, and with a steady and structured
process, developed this applications that aligned itself so well to this distinctive site.

   - Jerry Gray, Past Chair, The Friends of Upper Fort Garry
Slide Spiegel Brands Inc. CanTalk is a proactive company ... In each aspect of a campaign - from streamlining
processes, to proposing new ideas . . .

   - Marilyn Riley, Senior Manager of Operations, Spiegel Brands Inc.
Slide World Trade Centre Winnipeg In every way they proved that respecting and offering language on the stop, is the great
adjuster in developing business relationships that become meaningful for the future.

   - Derek Earl, Vice President, World Trade Center Winnipeg